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Dignity™ Promise is our commitment to provide a standard
of service that is unparalled in the funeral profession. It is
a standard which we have established through the training and
development of our personnel, and is based on the needs and desires
of families like your own. We have been able to recognize these
needs and desires through a comprehensive study of our CUSTOMER
SATISFACTION SURVEY. This questionnaire is sent to every family
we serve and has been a primary focus of our company. We are proud
to state that our network of over 1500 Dignity Memorial™
Providers in North America, annually serving more than 300,000
families, has a customer satisfaction rate approaching 99%. With
this in mind, our promise to you is.......
- 100%
Service Guarantee
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Dignity Care™ Products and Services
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Complete Monument and Inscription Services
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Floral Services
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Payment Options
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Access to Grief Management Library
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Availability of Our Free Community Safety Programs
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Information on Advance Funeral Planning
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Personal Planning Guide
- National
Portability of All Dignity Memorial™ Services and Product
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National Transferability Of Prearranged
Services
Our
prearranged services are fully transferable and will be honored
by another provider in Dignity Memorial's North American network.
If you move more than 75 miles from your original place of residence
and your Dignity Memorial provider, your prearranged plan moves
with you. If there is no Dignity Memorial provider in your new
location, we will attempt to find another provider to honor the
guaranteed price.
(If
you would like to request additional infomation please click
"More Information" or contact one of our staff memebers
directly at 914-664-6800)
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Personal Planning Guide
This
valuable booklet will document your entire funeral or cremation
wishes, including a particular reading or song or even flowers
you prefer. It also documents additional family information such
as military history, family heritage, estate information, insurance
coverage, and an inventory of personal property. The Personal
Planning Guide is an important reference document for your family
and heirs.
(If
you would like to request additional infomation please click "More
Information" or contact one of our staff memebers directly
at 914-664-6800)
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Picking
Up The Pieces® is an award-winning series of videotapes,
books and brochures designed to help people cope with the loss
of a spouse, parent, child, or loved one. In addition to offering
beneficial advice, understanding, and counsel, this video series
provides a valuable list of additional grief management resources.
(If
you would like to request additional infomation please click "More
Information" or contact one of our staff memebers directly
at 914-664-6800)
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 An
Everlasting Memorial offers the ultimate way to preserve and share
a beautiful life story. Your Dignity Memorial provider can help
you archive writings, pictures and other images that capture and
electronically document the essence of your loved one. It is a
window into a life that can be shared across the oceans and beyond
the boundaries of lifetimes, and will allow your grandchildren
and future generations to read, understand, enjoy, and remember.
(If
you would like to request additional infomation please click "More
Information" or contact one of our staff members directly
at 914-664-6800)
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 Dignity
Memorial providers have secured significant savings on airfares
throughout the United States, as well as certain international
destinations (including Canada) to assist family and friends in
making travel arrangements to attend a funeral or memorial service.
As a benefit for selecting a Dignity Memorial Provider, four members
of the immediate family of the deceased are eligible to receive
special savings on airfares offered through the Dignity Memorial
Bereavement Travel Program to attend a funeral, memorial, or graveside
service. In addition, should you select a Dignity Memorial Funeral
or Cremation Plan, you will be able to extend the travel benefit
to include all family members and friends, as well as make return
trips to settle estate matters and family business.
(If
you would like to request additional infomation please click "More
Information" or contact one of our staff members directly
at 914-664-6800)
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 Managing
business affairs and closing an estate after the loss of a loved
one can be a daunting process. Unfortunately, many of these details
require immediate attention. The Aftercare Planner is a comprehensive
guide that provides a step-by-step organizational system to help
you simplify and prioritize the tasks at hand. With the Aftercare
Planner, you will receive pre-written letters, helpful tips on
estate management and a system to track all of your activities.
The Aftercare Planner will help you redue professional fees and
unnecessary service charges and will minimize time and effort.
Some families find the Aftercare Planner beneficial before a loss
occurs to start the documentation, estate management and information
gathering in advance. Whatever the circumstance, the Aftercare
Planner is a helpful tool to assist you when handling these affairs.
(If
you would like to request additional infomation please click
"More Information" or contact one of our staff members
directly at 914-664-6800.)
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 The
Compassion Helpline is a service offered through Dignity Memorial
providers to help those in grief. It gives you somewhere to turn
for help, especially if those who normally support you, like clergy,
family or friends, are unavailable.
The
Compassion Helpline is a counseling resource available 24 hours
a day, 365 days a year. It is staffed at all times by licensed
professionals who are specially trained in grief counseling. All
staff members have advanced degrees - either Ph.D.s or Masters
in Social Work. By calling the toll free number, you or members
of your immediate family can talk at any time to these professionally
trained grief counselors, who will support and guide you through
this difficult time. It is available for up to one year after
the time of death, and may be used in conjunction with Hospice
services.
(If
you would like to request additional infomation please click
"More Information" or contact one of our staff members
directly at 914-664-6800.)
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 In
the tragic event that an unmarried child or grandchild (under 21)
of yours dies, while your Dignity Memorial Plan is in effect, your
Dignity Memorial provider will provide complete funeral or cremation
services, up to the level of service of the plan you originally
selected, at no charge to you.
(*Not available in Maryland) (If
you would like to request additional infomation please click "More
Information" or contact one of our staff mebers directly
at 914-664-6800)
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 In
the days following the death of a loved one, there are many people
to be notified. The Dignity Memorial Telephone Card provides one
hour of long-distance service, free of charge. Your loved ones
will appreciate the support they can get from family and friends,
near and far.
(If you would like to request additional infomation please click
"More Information" or contact one of our staff members
directly at 914-664-6800)
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 Membership
is provided in a legal services plan for one year. All eligible
family members have access to a number of paid-in-full and reduced
rate legal services. Paid-in-full benefits include unlimited telephone
consultations on all legal matters, preparation of important legal
documents such as simple Wills and Powers of Attorney, and letters
and phone calls made on your behalf to help resolve third party
problems.
(If
you would like to request additional infomation please click "More
Information" or contact one of our staff members directly
at 914-664-6800)
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Riverside Memorial Chapel is offering you a complimentary
Five Wishes® Living Will Booklet. This document will help
you record your personal, emotional, spiritual and medical needs.
Known as “The Living Will With A Heart” Five Wishes
will help you answer important questions about how you would like
to be cared for, in case of a serious illness.
To obtain your FREE copy of the Five Wishes booklet contact or
visit the staff of: Riverside Memorial Chapel
21 Broad St.
Mount Vernon, NY 10552
914-684-6800
Manager: Anthony Guarino
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